• 25% Deposit – To confirm a reservation we require a 25% non-refundable deposit on the total booking, or one full night’s accommodation – whichever is the greater. Your account is payable on arrival in full. Once you have paid and checked in we have a strict no refund policy.
      • Non-confirmed reservations – All non confirmed reservations will be held for 3 days only. Management reserves the right to cancel the reservation if you have not confirmed. This may apply in our peak season.
      • Group bookings – are to be paid in full one week prior to arrival. Management will not confirm the reservation until the 25% non refundable deposit is paid. Once the group numbers have been confirmed you are committed to the reservation in full.
      • Where a 10% Goods and Services Tax applies. GST is included in the rate.
      • Check In – Our check in time is after 2.00 pm at our Shoalhaven properties and after 4.00 pm at our Jindabyne property. Our staff will endeavor to have your room ready as soon as possible.
      • Check Out – Check out time is 10.00 am. (Fees may apply for early check in’s and late check out’s).
      • Smoking is not permitted inside our buildings. Sinclair’s Accommodation Group is committed to your safety and has installed smoke detectors in all the rooms and common areas. If you feel the need to smoke please feel free to do so in the outdoor areas provided.
      • Security cameras have been installed on our properties for your protection.
      • Management reserves the right to refuse / terminate guest’s accommodation when guests do not comply with Sinclair’s Accommodation Group guest rules.